PRIVACY POLICY
This Privacy Policy explains how Orli Ivanov collects, uses and protects your personal information when you visit this website, contact me, book a lesson or workshop, join a mailing list, purchase a product, or take part in a creative session.
I take your privacy seriously and only collect information that is needed to communicate with you, provide services, process bookings and run my business.
Who am I
This website is operated by Orli Ivanov, ceramic artist and educator based in London.
Contact email:
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I may collect personal information when you:
• contact me through the website;
• email me directly;
• book a lesson, workshop, online session or mentorship;
• buy an artwork, course, product or gift voucher;
• join my mailing list;
• complete a form;
• attend a workshop or private session;
• communicate with me on social media;
• visit or use this website.
The information collected may include:
• your name;
• your email address;
• your phone number, if you provide it;
• your billing or delivery address, if needed;
• payment and booking information;
• information about the lesson, workshop, course or artwork you are interested in;
• any access needs, dietary needs or relevant health information you choose to share;
• communication history, such as emails or messages;
• website usage information, such as cookies or analytics data.
I only ask for information that is relevant to the service I am providing.
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I may use your personal information to:
• respond to your enquiry;
• manage lesson, workshop or mentorship bookings;
• send booking confirmations and preparation information;
• process payments;
• deliver products, artworks, digital content or services;
• keep records for accounting and tax purposes;
• provide customer support;
• manage refunds, cancellations or changes to bookings;
• send newsletters or updates if you have signed up;
• improve my website, services and communication;
• comply with legal obligations.
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If you sign up to my mailing list, I may send you updates about workshops, lessons, online courses, artwork, exhibitions, offers or studio news.
You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting me directly.
I will not add you to my mailing list unless you have signed up or clearly agreed to receive updates.
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Payments may be processed through secure third-party payment providers.
I do not store your full card details.
Payment providers may process your personal information in accordance with their own privacy policies and security procedures.
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This website may use third-party services to help operate the business. These may include:
• website hosting;
• booking systems;
• payment processors;
• email newsletter platforms;
• analytics tools;
• forms;
• delivery or postal services;
• course or digital product platforms.
These providers only receive the information needed to provide their service.
Please note: I need to confirm the exact platforms used on the website, such as Squarespace, Stripe, PayPal, MailerLite, Podia or any booking system, before this section is finalised.
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This website may use cookies and similar technologies to help the website work properly, understand how visitors use the site and improve the browsing experience.
Cookies may collect information such as pages visited, device type, browser type and general website activity.
You can usually control cookies through your browser settings.
If analytics or advertising cookies are used, this should be explained clearly in the website cookie banner or cookie settings.
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Sometimes you may choose to share information about access needs, allergies, health, disability, learning needs or personal circumstances so that I can support you during a lesson or workshop.
I will only use this information to help provide the service safely and appropriately.
Please only share information that you are comfortable sharing and that is relevant to your booking.
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During workshops, lessons or events, photos or videos may sometimes be taken for documentation, social media, website or promotional use.
If I want to photograph or film you clearly, I will ask for your permission.
If you do not want to appear in photos or videos, please let me know before the session.
Photos of student work may sometimes be shared, but I will avoid sharing personal details without permission.
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I only keep your personal information for as long as needed.
This may include:
• enquiry emails kept for a reasonable period so I can respond and follow up;
• booking records kept for business administration;
• financial records kept for accounting and tax purposes;
• mailing list details kept until you unsubscribe;
• workshop or lesson information kept only as long as needed to provide the service.
Some records may need to be kept for legal, accounting or tax reasons.
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I do not sell your personal information.
I may share limited information with trusted third parties only where necessary, such as:
• payment processors;
• booking platforms;
• website hosting providers;
• email newsletter providers;
• delivery companies;
• accountants or professional advisers;
• legal or regulatory authorities if required.
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Under UK data protection law, you have rights over your personal information.
These may include the right to:
• ask what personal information I hold about you;
• ask for incorrect information to be corrected;
• ask for your information to be deleted in certain circumstances;
• object to certain uses of your information;
• withdraw consent where consent is the basis for using your information;
• unsubscribe from marketing emails at any time.
To make a request, please contact:
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I take reasonable steps to keep your personal information safe and secure.
This includes using trusted platforms, secure payment providers and limiting access to personal information where possible.
However, no online system can be guaranteed to be completely secure.
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This website may contain links to other websites, social media platforms or third-party services.
I am not responsible for the privacy practices of other websites. Please check their privacy policies before sharing personal information with them.
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If you have a concern about how your personal information is handled, please contact me first so I can try to resolve it:
You also have the right to complain to the Information Commissioner’s Office, which is the UK’s data protection regulator.
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This Privacy Policy may be updated from time to time.
The latest version will always be available on this website.
Last updated: July 2026

